You should contact the “plant maintenance” or “drop removal” department of the utility or telecom company that owns the fiber optic cable.

Identifying the Owner

The first step is to determine which company owns the fiber optic cable attached to your exterior wall. Look for a logo or company name on the network interface box or the cable itself. Even if you are no longer a customer, the company that installed the line retains ownership and responsibility for its removal .

Department to Contact

When reaching out, avoid general sales or billing lines. Ask specifically for the plant maintenance or drop removal department. Framing your request as a safety or property hazard—for example, if the cable is sagging or pulling away from the wall—can expedite the process .

Safety Considerations

Fiber optic cables contain glass fibers and polymers that can cause injury if mishandled. Only qualified technicians should remove or handle these cables, as improper handling can lead to eye damage, skin injuries, or environmental hazards . Ensure that any work is performed with personal protective equipment (PPE) such as safety glasses, gloves, and protective clothing .

Disposal and Recycling

Once removed, fiber optic cables must be coiled, contained, and routed properly. They are considered e-waste and should be recycled or disposed of according to local regulations. Specialized recycling programs exist for fiber scrap, spools, and patch cords to ensure safe and environmentally responsible handling .

Summary

1. Identify the utility or telecom company that owns the cable.
2. Contact the plant maintenance or drop removal department.
3. Emphasize safety or property hazard to prioritize the request.
4. Ensure removal is done by qualified technicians with proper PPE.
5. Follow recycling or disposal guidelines for fiber optic materials. Following these steps ensures the removal is safe, compliant, and properly managed, minimizing risk to both property and personnel.